DOMESTIC SHIPPING (UNITED KINGDOM)

Royal Mail Standard (£2.99): 3-5 working days 
Royal Mail Next-Day Delivery (£4.99): Order before 15:00 (Royal Mail free next-day delivery on orders over £90.00+)

Please note that weekends and Bank holidays are not classed as working days. Orders received after 3pm on Friday will be processed on Monday morning.

EU DELIVERIES
Royal Mail International Tracked (£10.00): 7 Days

Since 29/09/22, NO IMPORT TAXES/FEES on orders under €150 in the EU. Price at checkout is final for EU orders under €150. Orders over €150 will attract import taxes/ customs.

INTERNATIONAL DELIVERIES
Royal Mail International Tracked (£10.00): 7-10 Days

Orders to non-EU countries will attract import taxes & custom fee’s. The customer is responsible for covering these charges. Top Priority will not pay import duties/taxes under any circumstance.

Shipping charges, transit times & duties and taxes will be calculated at checkout. 

TRACK YOUR ORDER

Tracking info is emailed to the email used at checkout. Please check your spam folder if not received.

DUTY AND TAX

When you buy products from another country which are then shipped into your own, there is a high chance that there will be an extra cost called 'Customs Duty' and ‘TAX’ that the local customs office might ask you to pay. This charge, if it applies to you, is your responsibility to pay. Whether you need to pay Customs Duty and TAX, and how much it will be, depends on your country's regulations. If you do need to pay this duty, how much you owe generally depends on what the products are worth and what kind of products they are. Failure to pay this charge will result in the goods being returned back to us.

IF YOUR PARCEL IS UNDELIVERED OR DAMAGED

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

ORDER CHANGES / AMENDMENTS

If you wish to make changes to an order, please contact our customer help team urgently, with the desired amendments. A member of our team will respond confirming if the changes have been actioned, otherwise the goods will need to be returned for an exchange at the customers cost.

DELIVERY TIMES

The deliveries times advised are estimates set by the courier. Delays post dispatch due to carrier (DHL) or customs. 

DELIVERY TIMES

Our customer help team is available for support, please reach out to info@toppriorityclo.com